FAQ
Preorders
When will my preorder ship?
Every preorder product page lists its expected release and shipping window. Preorder items ship after release, and you will receive a tracking email once your order is dispatched.
When do raw (ungraded) convention exclusives ship?
Raw copies of convention exclusives ship after the convention ends. For example, Singapore Comic Con 2026 exclusives ship after the show, from end December 2026.
Can I cancel or get a refund on a preorder?
No. All sales are final, and preorders cannot be cancelled or refunded. Please check the edition and quantity carefully before checking out.
What condition are raw copies in?
All raw copies of our exclusives are guaranteed a minimum 9.2 condition.
CGC graded & signed books
Are you an authorized CGC facilitator?
Yes. Comic Grail Vault is an authorized CGC facilitator, so the CGC graded and CGC Signature Series books we sell are submitted to CGC by us directly.
Can I submit my own comics to CGC through you?
Yes. Bring your comics to our store during opening hours and we'll submit them to CGC for grading on your behalf. Submissions are accepted in store.
Why do CGC Signature Series (signed) copies take longer?
Signed copies are signed by the artist at the event, then sent to CGC for witnessing, grading and encapsulation. They ship once they return from CGC. The expected window is shown on each product page — for Singapore Comic Con 2026 signings, CGC SS copies are expected to ship from January–February 2027.
What grade will my CGC copy be?
Signed copies listed as CGC SS 9.8 are graded 9.8. Signed & remarqued copies are graded CGC SS 9.6 or better.
When will my unsigned CGC graded copy ship?
Unsigned graded copies return from CGC in batches and ship in order of purchase.
Can I track my book while it's at CGC?
We'll keep you updated by email, and you will get a tracking number as soon as your order ships.
Shipping
Do you ship internationally?
Yes. We ship worldwide from Singapore by tracked Singapore Post service. Shipping is calculated at checkout. See our Shipping Policy for delivery estimates by region.
Why can't I check out to my country?
Shipping to Austria, Belgium, Denmark, Finland, France, Germany, Italy, the Netherlands, Portugal, Spain and Sweden is currently paused. If your country isn't available at checkout, we can't ship there at the moment.
Will I have to pay customs or import duties?
Possibly. International customers are responsible for any import duties, taxes or customs fees charged by their country. These are not included in our prices or shipping fees.
Can you combine my orders?
Items in the same order ship together once everything in that order is ready. We are unable to combine separate orders.
Do you offer local pickup?
Yes. Choose Pickup at checkout and collect your order from our store:
Comic Grail Vault
803 King George's Avenue, #02-246
Singapore 200803
Opening hours: Tuesday–Sunday, 1pm–8pm (closed Mondays)
In-stock orders are usually ready within 24 hours. Preorders can be collected once they are released. Please wait for your "ready for pickup" email, and bring your order confirmation email when you collect.
My parcel arrived damaged. What should I do?
Please email us at contact@comicgrailvault.com with photos of the parcel, packaging and the damaged item before discarding anything, so we can file a claim with the post office and help you.
Still have a question?
Contact us at contact@comicgrailvault.com or through our contact page.